麻豆视频

Administrative Professional

Certificate Program

This program provides necessary training for a career as an administrative professional. Students will learn the fundamentals of workplace administration, organizational skills, communication, technical writing, and customer service. This program also provides the fundamentals of commonly used office software.

Offered at the following location(s): Stanton

What You Can Do

In this program, you will gain the knowledge and skills to prepare you for positions such as:

• Administrative assistant
• Clerical assistant
• Secretary
• Customer service representative

What You Will Learn

Measurable Performance Objectives

Upon completion of this course, the student will:

1. Fundamental knowledge of commonly used office software
   1. MS Office: Word, Outlook, Excel, PowerPoint and TEAMS
   2. Google Drive: Docs, Sheets, Forms, Slide
   3. Adobe Acrobat
   4. ZOOM
   5. Introduce Cyber Security
2. Development of organizational skills: recordkeeping and file management
3. Development of technical writing, report summaries, meeting minutes
4. Development of communication etiquette skills (phone, email, in-person)
5. Development of customer service skills, conflict management, and problem-solving skills
6. Development of soft skills and expectations in a corporate environment
7. Development of leadership qualities including entrepreneurial and innovation